What To Do If You Receive a Copyright Infringement Email (Example: COPYTRACK)
From time to time, business owners receive emails claiming that an image on their website is being used without proper licensing. These messages can feel urgent or intimidating, but don’t panic.
Here’s what to do.
- Do Not Respond Immediately
If you receive a copyright-related email:
Do not click links in the message
Do not upload documents to external portals
Do not send payment
Do not admit fault
Forward the email to us so we can review it. - Understand What These Emails Are
Companies like COPYTRACK are copyright enforcement agencies. They monitor the internet for image usage and may contact businesses if they believe an image is unlicensed.
An email like this is:
Not a lawsuit
Not a court order
Not proof of wrongdoing
It is a claim that needs verification. - How Jottful Sources Images
At Jottful, we primarily use copyright-free stock imagery.
We have an agreement with Pexels, which provides access to a large commercial-use image library. In some cases, we may also use:
Other properly licensed stock image sources
AI-generated images created specifically for your site
If a concern arises, we review the source and licensing documentation. - Removing the Image (strongly recommended)
If you would like the image removed, you may:
Ask us to remove or replace it for you, or
Replace it yourself through the website editor
Removing an image is not an admission of wrongdoing — it is often simply a precaution. - Handling Aggressive or Suspicious Emails
If the sender appears suspicious or overly aggressive, it may make sense to wait and see if they escalate. If they bring in an attorney, you can then provide proof of licensing at that time.
This approach helps avoid unnecessary stress or engagement with aggressive outreach while still protecting your rights. - What Happens Next?
If you ever receive a copyright-related notice:
Forward it to us at support@jottful.com
Do not respond directly
Do not send payment
We’ll review the situation and guide you on the appropriate next steps.
